Operations and Maintenance

Check Point: Operational Differences The purpose of this document is to label how the tasks of an home(a) and frontline computing mould complement technician differ and well as to describe how these differences affect the level of employee satisfaction. Lastly, this document will preaching and explain what factors are involved when satisfying employees. The tasks for the computing machine carry technician are demanding whether this employee is dealing instantly with out-of-door guests as a frontline technician or dealing with coworkers as an internal data processor bread and butter technician. The frontline ready reckoner support technician will be dealing directly with remote customers and their computer related issues. The type of support provided by the frontline technician can be either in someone, via telephone, or via website assistance. The internal computer support technician is working in conjunction with coworkers and assisting with computer r elated issues. The type of support that is provided by the internal computer support technician can be either in person or via telephone. I take as the internal computer support technician maintains the computer system for the company, the continue useableity of the systems ultimately assists the external customers.

The only difference that I check is the method that these both(prenominal) computer support technicians assist the external customer. The frontline technician assists the external customer directly, and the internal technician assists the external customer in a round- roughly method by keeping the internal customers satisfy and with functional equipment. I do not beli eve that the differences that I shed determ! ined to exist between the two computer support technicians affect the level of employee satisfaction. I do believe that both of these types of employees may be satisfied with their roles within the face if on that point are several factors implemented. Several of the factors that I consider to be important such as respect,...

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